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We are the #1 online samba shop with carnival designers from all over the world!

Returns Policy, Privacy Policy, General Information, Contact Us

Customer Services

 

Here you will find a summary of most Frequently Asked Questions and additional information in the procedures adopted by Brazil Carnival Shop.

  1. Who we are?

  2. How do we choose our suppliers?

  3. Policy Return

  4. Step by Step description on how to navigate to buy a product

  5. Shipment Options

  6. Currency Used

  7. Payment Methods

  8. Special Projects

  9. General Information and Contact

  10. Force Majeure Disclaimer

  11. Privacy Policy 
  12. Terms of Services

 

Who are we?

Brazil Carnival Shop is owned and run by the owners of Brazil Carnival Ooah!, the world’s largest content site in English devoted for the Brazilian and Rio de Janeiro Carnival. We are established in Rio de Janeiro and have a branch abroad. We started 6 years ago with the sole objective to educate Carnival and Samba lovers all over the world, so everybody could understand in depth the history and main aspects of this gigantic Brazilian popular expression. Only later, after so many requests, we decided to open an e-commerce site, so both our readers and carnival lovers could actually find items related to this culture and Brazil itself. Apart from the website, we also produce Carnival videos, in our You Tube channel, Brazilcarnivalcombr, which has more than 17 million video views and 437+ uploaded videos.

We truly wanted to make sure our samba and carnival fans all over the world understood the carnival culture and community before they actually bought anything related to this culture. This way, customers could get a grip of what the carnival experience was all about and what it really means for us Brazilians.

How do we choose our suppliers?

For these reasons, each and every one of our suppliers were carefully identified, selected and tested not only by us, but by the Brazilian Carnival community and by regular customers. Many of our suppliers are full time artisans and craftsmen who produce one of a kind art items and customized products. Many of them did not have a chance to reach the global market before we contacted them, but now are finally able to reach another level and feel their self-esteem being rewarded. We have amongst our suppliers, craftsmen, designers from the great samba schools, and several Brazilian artists like the famous watercolor painter Sonia Madruga, who have the Brazilian art expression “in their veins”.

Policy Return

In general terms, items that are produced in an artisanal manner, we cannot provide a typical return policy, because of the inherent nature of the piece in question. Items in our website that are considered "industrial" for the most part, we will provide some kind of return policy, studying the issue case by case, especially if there is a major problem with the specific product or entire lot. One thing is sure, we will work to our limits to satisfy this new demand for Brazilian Carnival and Brazil Design products to make sure our customers are happy and return to our website. Watercolor Giclée are produced upon demand, so they are only refunded if the artwork is damaged in the shipping process. For that reason, we designed an extra- re-enforced package for paintings and prints. Shoe cannot be returned for the incorrect size ordered.


Our policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Only products that offers a factory defect can be returned.

We do accept size exchanges if returned within 5 days of received item, however customer pays for shipping both ways (to and from our factory)

We do not accept size exchange on leather shoes.

Brazilcarnivalshop is not responsible for shipping delays when the item arrives at your port of entrance (your country) on expected time frame and your local post office or third party postal service (like Fedex, DHL) delays your delivery without any explanation and therefore delays your shipment.

All our packages are sent with a tracking number. This same tracking # can be used inside your country's postal service webpage. We will not accept charge backs in this scenarios. We will submit this disclaimer to the financial institutions that we use (Shopify payments, Paypal).

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer, contact us for correct shipping address.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 10 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@brazilcarnivalshop.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@brazilcarnivalshop.com and send your item to: P.O. Box 465, Napa, California, 94559, United States 

Rio de Janeiro Costume Parade Purchases:

Once your costume is picked up by you (or delivered to you) from the samba school headquarters there are no more refunds or exchanges.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: P.O. Box 465, Napa, California, 94559, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Here we will describe not only how to buy an item but, guide you through our shipment options.

Shipment options offered at Brazil Carnival Shop

We are now offering two shipping / courier services for some our products. As stated above, we have selected FedEx® and Brazil Postal Office Services (Correios do Brasil), the official Brazilian delivery / shipment company with more than 107,128 employees, 8,85 billion objects delivered in 2010, and US$ 7.611 billion in revenues last year to deliver our products.

The main reason we decided to use Brazil Postal Service in addition to FedEx is due to its shipping costs, more cost effective for standard shipment. FedEx® Shipment service was now made available, both in its Express and Economic mode, for most Regions in the world.

 

We have just added FedEx Shipment Services for Brazil Carnival Shop products. Six regions are encompassed on these services. The system was programmed to indicate automatically the shipment price according to the weight (1 Kg) and region selected.

 

FedEx® Regions:

Americas I ( Argentina & Uruguay)

Americas II (South America excluding Argentina & Uruguay)

USA & Canada ( Includes México )

Europe ( Continental Europe, includes Scandinavian countries, Eastern and Western Europe) Asia ( includes Australia, New Zealand)

 

FedEx® Shipment Services:

 

FedEx® Express Time-Frames:

FedEx® Economic Shipping (International Economy ®) : 4- 6 business days

FedEx® Express Service (International Priority®) Shipping: 2-3 business days

 

Brazil Postal Services – Correios do Brasil

 

What are the options, rates and delivery dates?

Basically there are 3 options you will find for your delivery within Brazil Postal Services : the Super Economic , Economic, and the Express Service. Tracking: All of the options have an object identifier number for which you can track on-line the progress of the delivery, in English. See here link, as an example, for Brazil Postal Services Tracking.

Super Economic - Brazil Postal Service:

 

This Brazil Postal Service mode has competitive rates, and services only to selected countries and up to 2Kg (4.4 pounds) for standard shipment; The system was programmed to indicate automatically the shipment price according to the weight and region selected.

 

Super Economic Delivery Dates:

South America: 12-15 days

Central America & Caribbean: 19 to 23 days

USA, Canada and Mexico: 12-17 days

Europe: 12-14 days

Asia, Africa and Oceania: 14-21 days

 

Economic – Brazil Postal Service:

 

This Brazil Postal Service mode has competitive rates, and services to most countries in the world and up to 20Kgs (44 pounds). It is a very competitive & reliable service, and the second most economic shipment service available at Brazil Carnival Shop. The system was programmed to indicate automatically the shipment price according to the weight and region selected.

 

Economic Delivery Dates:

 

South America: 14-19 days

Central America & Caribbean: 23-31

USA, Canada and Mexico: 12-18 days

Europe: 14-16 days

Asia, Africa and Oceania: 15-25 days

 

Express - Brazil Postal Service:

 

Equivalent to most famous shipping services worldwide, this mode from Brazil Postal, services 90% of the countries in the world, up to 20kg ( 44 pounds), with competitive rates and fast delivery. It is recommended for urgent purchases, and it is very cost efficient. The system was programmed to indicate automatically the shipment price according to the weight and region selected.

 

Express Delivery Dates:

South America: 2-5 days

USA: 2-3 days

Canada: 4-8 days

Europe: 3-6 days

Asia, Africa and Oceania: 4-10 days

 

Countries Not Serviced by Brazil Postal Express Service:

 

Afghanistan, Andorra, Angola, Anguilla, Antigua And Barbuda, Armenia, Bahrain, Bangladesh, Belize, Cambodia, Central Africa (Republic), Coco, Comoros, Congo, Cook, North Korea, Côte D'ivoire, Cuba, Djibouti, Djibouti, Slovenia, Falkland Islands, Faroe Islands, Fiji, Gambia, South Georgia & Sandwich Islands, Gibraltar, Greenland, Guadeloupe, Guam, Guatemala, Guyana, French Guiana, Equatorial Guinea, Haiti, Honduras, Yemen, Iraq, Jordan, Kiribati, Kuwait, Latvia, Lebanon, Libya, Maldives, Malta, Mariana, Marshall, Martinique, Myanmar, Micronesia, Midway, Montenegro, Montserrat, Namibia, Nauru, Nepal, Nigeria, Norfolk, New Caledonia, Oman, Palau, Papua New Guinea, French Polynesia, Saint Pierre And Miquelon, Solomon (Islands), Samoa, American Samoa, Saint Kitts And Nevis, Saint Kitts And Nevis, Saint Vincent And The Grenadines, Sierra Leone, Seychelles, Somalia, Sudan, Suriname, Tajikistan, East Timor, Tonga, Toquelau, Turks And Caicos, Turks And Caicos, Tuvalu, Vatican, Venezuela, U.S. Virgin , British Virgin Islands,

 

Payment Methods

Today we are accepting PayPal and Credit Card payment through PayPal. We are in the process of implementing Credit Card services independently of PayPalregistering too. Other methods can be arranged for specific orders. Prices in all products are displayed in USD (American Dollars)

 

Special Projects

Brazil Carnival Shop also expanded its division of special projects. Here, we can produce tailor made sketches, costumes, accessories, carnival parade themes, for festivals, shows or special events/productions. In these cases, prices are set between the parties, taking into consideration production costs, materials, etc. This division encompasses not only providing products, but backstage support for audio-visual projects too, including but not limited to Carnival samba dancers, Rio Carnival celebrities casting, drumming, and costume design for filming of carnival and/or samba related movies, commercials, mini-series or documentaries.

General Information and Contact

Brazil Carnival Shop works from Rio de Janeiro and California and works 7 days a week/ from 8:00 AM to 9:00 PM. We generally reply within 4 hours maximum, unless there is any server or “force majeure” issue.

Email: please use info@brazilcarnivalshop.com for any inquiries

Contact: Cristina Flynn

Phone: 707 266-8474

 

Twitter: @brazilcarnival

You Tubewww.youtube.com/user/BrazilCarnivalCOMBR

Facebook: www.facebook.com/brazilcarnivalshop

 

Write Us: Please send your written comments and inquiries to us by mail too:

 

Brazil Carnival Shop Customer Relations

 

P.O Box 465, Napa, California, 94559, United States

Force Majeure

The Seller, (Brazil Carnival Shop) is not liable for a failure to perform any of his obligations if he proves that the failure was due to an impediment beyond his control “Event of Force Majeure “ and that he could reasonably be expected to have taken the impediment into account at the time of the conclusion of the sales operation or to have avoided or overcome it or its consequences. The exemption provided by this Article has effect for the period during which the impediment exists:

 

"Event of Force Majeure" means an event beyond the control of the Seller, which prevents a Party from complying with any of its obligations under a sales operation, including but not limited to:

 

1.1.1 Act of God (such as, but not limited to, fires, explosions, earthquakes, drought, tidal waves and floods);

1.1.2 War, hostilities (whether war be declared or not), invasion, act of foreign enemies, mobilization, requisition, or embargo;

1.1.3 Rebellion, revolution, insurrection, or military or usurped power, or civil war;

1.1.4 Contamination by radio-activity from any nuclear fuel, or from any nuclear waste from the combustion of nuclear fuel, radio-active toxic explosive, or other hazardous properties of any explosive nuclear assembly or nuclear component of such assembly;

1.1.5 Riot, commotion, strikes, go slows, lock outs or disorder, unless solely restricted to employees of the Supplier or of his Subcontractors;

1.1.6 Unexpected Delays on official time-frames presented by shipping companies for the delivery of the goods sold; or

1.1.7 Acts or threats of terrorism.

 

Brazil Carnival Shop decided to include this disclaimer since we know, as examples catastrophes may occur. The same is valid for strikes or “go slow” operations in shipping companies, although not common, may happen are not obviously under our control.

 

PRIVACY STATEMENT


SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@brazilcarnivalshop.com or mailing us at:
BrazilCarnivalShop
P.O Box 465, Napa, California, 94559, United States 

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics:
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where


SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@brazilcarnivalshop.com or by mail at
BrazilCarnivalShop
[Re: Privacy Compliance Officer]
P.O Box 465, Napa, California, 94559, United States 

 

TERMS OF SERVICE

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OVERVIEW

This website is operated by BrazilCarnivalShop. Throughout the site, the terms “we”, “us” and “our” refer to BrazilCarnivalShop. BrazilCarnivalShop offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall BrazilCarnivalShop, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless BrazilCarnivalShop and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 1113 Alta Avenue Napa California US 94559.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@brazilcarnivalshop.com.


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